Legion AIPlatform · AI Voice Agent
AI Voice Agent for Inbound and Outbound Calls
Legion's voice agent handles real conversations on the phone: it picks up inbound calls, dials new leads within seconds, and can qualify, book, transfer, or take a message based on rules you configure.
The problem: leads don't wait
Most new leads decide within minutes. When calls go to voicemail or forms sit for hours, the business loses to whoever answered first — usually a competitor. Hiring receptionists to cover nights, weekends, and spikes is expensive and inconsistent.
How it works
Real-time conversation
Low-latency voice models handle natural turn-taking, interruptions, and objections using your knowledge base and scripts.
Trigger on any lead source
Fires an outbound call within seconds of a lead arriving from ads, forms, CRM, or a missed call.
Structured outcomes
Every call ends with an outcome saved to the contact record: booked, qualified, callback, transfer, or do-not-contact.
Rule-based escalation
Transfers live to a person, texts a teammate, or schedules a callback when a conversation matches your rules.
Supported inputs
- Meta / Google / TikTok lead ads
- Website contact and booking forms
- Missed inbound calls
- CRM new-lead events
- CSV list uploads
- Zapier / webhook triggers
Example workflow
- 1A prospect submits a Meta lead-ad form at 9:47 PM.
- 2Legion places an outbound call within 45 seconds.
- 3The agent introduces the business, confirms interest, and asks 3 qualification questions.
- 4It checks calendar availability and books a consultation for the next morning.
- 5The contact record is updated, an SMS confirmation is sent, and the owner gets a Slack notification.
Business outcome
Businesses recover after-hours and weekend leads that previously went cold, and reduce the time-to-first-contact from hours to under a minute — the single biggest lever in conversion rate on new leads.
Human controls
- • Configurable calling hours, timezone, and retry cadence
- • Approved scripts, disclosures, and knowledge base
- • DNC list and consent handling
- • Live transfer rules and human takeover at any point
- • Recording, transcript review, and QA scoring
Limitations
- • Regulated verticals (healthcare, legal, financial) may require additional review of disclosures
- • SMS/voice carrier registration (A2P 10DLC, caller ID) can add days to launch
- • Complex clinical or legal questions are routed to a human by default
Related industries
Related capabilities
Works with
Frequently asked questions
- How fast does it call a new lead?
- The first outbound attempt fires within 60 seconds of the lead hitting a connected source. If nobody answers, Legion retries on a cadence you configure and follows up by SMS and email.
- Does it sound like a robot?
- It uses low-latency conversational voice models with natural turn-taking and interruption handling. Most callers don't identify it as AI in the first minute of conversation.
- Can it transfer to a human?
- Yes. Rules can trigger a warm transfer, a text to a teammate, or a scheduled callback based on caller intent, sentiment, or specific phrases.
- Is AI cold-calling compliant?
- It can be. Legion honors DNC lists, respects state calling hours, captures consent, and logs every call. Compliance depends on your jurisdiction and offer — you configure the guardrails.