AI CRM for Auto Dealerships: Sell More Cars Without Adding BDC Reps
August 7, 2026 · 7 min read · Industry Playbooks
BDC labor is the biggest overhead line in most dealerships. AI voice + SMS agents cover the entire top of funnel — 24/7.
Highest-ROI plays
- Instant internet lead call within 60 seconds.
- Test drive scheduling with real-time inventory context.
- Service department reactivation quarterly.
- Trade-in appraisal booking automation.
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